We will accept returns if the following conditions are met:

1. The goods are found to be damaged

2. Damaged during transportation

Please inform us by the orderer’s email within 7 working days after receipt: gkherbalsyd@gmail.com

Return process:

When customers receive the goods, please carefully check whether the goods are the same as the ordered type, quantity and whether they are damaged or deteriorated.

If the goods are found to be inconsistent with the ordered type and quantity or damaged, please notify the company’s customer service department immediately to arrange for a replacement of the goods.

Customers can request a refund within 7 days from the date of purchase on our website. If you request a refund, please notify us via the orderer’s email: gkherbalsyd@gmail.com

Precautions:

The products on the order cannot be refunded once they are used

Quality problem refers to the deterioration of the goods

If there is a chromatic aberration between the actual object and the photo, it is normal

All mailing fees and risks must be borne by the buyer

 

Customers please follow the steps below to refund:

1. Contact our customer service and suggest customers to email gkherbalsyd@gmail.com. The content of the email should include:

Please provide your name, order number, the name of the returned product, the reason for the refund, and the picture of the defective product

2. The customer service will provide the return address

3. After we receive your returned product and confirm that it meets the return conditions, we will arrange a refund as soon as possible and return it to the credit card account you used when you purchased it.